Privacy Policy

Last updated: July 26, 2026

The short version: We collect the information you give us (like questions you ask and details about your animals) to make the Service work and improve it. We don't sell your personal information. Payment details are handled by our payment processor, not stored by us.

This Privacy Policy explains how Dave's Vet Station, operated by Sagewire Syndicate ("we," "us," "our"), collects, uses, and protects your information when you use our Service. By using the Service, you agree to this Policy.

1. Information We Collect

Information you provide:

Questions, descriptions, and photos you submit to the AI assistants;
Information about your animals (such as name, species, breed, age, weight, and health details) if you choose to save records;
Account information (such as name and email) if you create an account;
Communications you send to us.

Information collected automatically:

Basic technical data such as device type, browser, and general usage (for example, which features are used), to keep the Service working and improve it.

Payment information: If you make a purchase, payment is processed by a third-party payment provider. We do not store your full card details; we may receive limited information such as confirmation of payment and the last four digits of a card.

2. How We Use Information

To provide the Service and generate responses to your questions;
To remember your animals' records so the assistants can give you more relevant help over time;
To operate, maintain, and improve the Service;
To process payments and manage accounts;
To communicate with you about the Service;
To comply with legal obligations and protect the safety and rights of users.

3. AI Processing

To generate responses, your questions and relevant context may be processed by third-party AI providers that power the assistants. These providers process the information to return a response and are expected to handle it in accordance with their own terms. Please avoid submitting sensitive personal information you would not want processed this way.

4. How We Share Information

We do not sell your personal information. We may share information with:

Service providers who help us operate the Service (such as hosting, AI processing, and payment processing), only as needed to perform their functions;
Legal authorities if required by law or to protect rights, safety, or property;
A successor in the event of a merger, acquisition, or sale of assets.

5. Your Records & Other Users

If you save records about your animals, those records are associated with your account or household and are intended to be accessible only in connection with your use of the Service. We take reasonable steps so that customers access their own records and not those of others.

6. Data Retention

We keep information for as long as needed to provide the Service and for legitimate business or legal purposes. You may request deletion of your account information by contacting us (see below).

7. Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from them.

9. Your Choices

You can choose not to provide certain information, though some features may not work without it.
You can request access to or deletion of your account information by contacting us.

10. Changes to This Policy

We may update this Policy from time to time. We will update the "Last updated" date above when we do. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

11. Contact

Questions about this Policy or your information? Contact us at hello@davesvetstation.com.